Returns

We attach great importance to the quality of our products and of course want you to be completely satisfied with all our items. If, despite our strict controls, an item does not meet your satisfaction or has a defect, we would like to apologize in advance.

To ensure a smooth return, please note the following:

1. Place the goods in their original packaging in the parcel

2. Enclose the completed return slip with the parcel and seal the parcel securely

3. Purchase a shipping label

Choose the right shipping label for your return in DHL Online Franking and pay conveniently online.

4. Print out the label and stick it on or have it printed by DHL

You can print out the shipping label purchased in DHL Online Franking yourself and affix it to your return. Alternatively, you can also use the QR code as a mobile label and have it printed out at a DHL drop-off point or by the DHL delivery person. (At the Packstation without a printer, the label will be printed by the delivery person when the parcel is collected).

5. Submit return

Hand in the return at a branch, a parcel store, a Packstation (possible without registration) or directly to the DHL delivery person. Alternatively, you can also book a collection.

If you no longer have a returns slip, you can download the document again here!

We accept returns on online orders up to 30 days after receipt. Please send your items to the following address:

Schockemöhle Sports GmbH

- Returns Department -

Kötterhof 8

49439 Mühlen

Germany

Return shipping costs are the responsibility of the customer. Used items cannot be returned.

Please note that products that need to be returned will only be accepted cleaned and washed.

Refunds will generally be made to the original payment method.