Frequently asked questions
If all items of your order are in stock (green indicator: "ready for immediate shipment") it will be immediately handed over to the warehouse logistics. If you order on weekdays before 2 pm, your order will be packed and handed over to our shipping service provider on the same day. In more than 95% of the cases the package reaches you within Germany already on the following day (except Sundays and holidays). If the delivery times of your desired items differ greatly and you want a partial delivery, you can always tell our service team this wish.
Yes it is possible to have a different delivery address. Just add your preferred delivery address in the checkout. Klarna Invoice is an exception, where due to security and fraud reasons, the delivery and billing addresses must be the same.
If you made a mistake while ordering, forgot something or accidentally placed an order, please contact us immediately by phone at +49 5492 41779-0. As long as the order is not yet on its way to you, we can cancel it or - if the invoice amount remains the same - change it for you. Therefore a prompt feedback is necessary. If the package is already on its way, you have to return the package and order again.
We accept returns of online orders up to 30 days after receipt.
If you need to return the order or have received a defective product, please first contact our complaints department by phone or email - email@example.com / +49 (0) 5492 41779-34 to register your return.
Afterwards you send the article(s) back to this address:
Schockemöhle Sports GmbH
49439 Mühlen - Germany
Return shipping costs are the responsibility of the customer. Used items cannot be returned.
We ask that you return the item(s) with the original labels still attached and, if possible, in the original packaging. Any merchandise that is in used condition, dirty and/or returned without a label may be refused or subject to a repackaging fee.
Once the item is back in our hands, we will immediately issue a refund for the product. Shipping charges will not be refunded.
Once the refund is made, you will receive a notification about it via email or SMS. The refunded amount will always go back to your original payment method.
Thank you for your understanding.
If no other delivery date is specified and the goods are available, the goods will be delivered in Germany within 1-3 working days, for deliveries abroad depending on the country of delivery according to the delivery time specified in the shopping cart.
Please note that there is no delivery on Sundays and public holidays.
Yes, from a purchase value of 150 € your order is automatically free of shipping costs within Germany.
Yes we do ship worldwide! You can easily choose your country in our checkout. If you can not find your country as an option in the checkout, please contact us by email firstname.lastname@example.org and we will help you further.
All our shipments with DHL Express are climate neutral. By using DHL GOGREEN we invest in climate protection projects in various regions across the globe, supporting a mix of projects in the categories of “energy efficiency”, “renewable energy” and “reforestation/afforestation”. We insist on high standards and the selected climate protection projects are based on their value for both the environment and the local communities.
Since we are using DDP, Delivery Duty Paid, there will be no additional costs for you, the customer, when purchasing from the United Kingdom. We are responsible for all risks and fees until the goods are delivered, we also take responsibility for the import clearance. The price you see at checkout is the price you pay. No hidden fees or taxes.
PayPal, credit card, Klarna, Apple Pay, iDeal, EPS, Bancontact.
You will always see your currently available payment methods when you complete your order.
When you log in to your customer account, you will see your current payment method in the overview under "selected payment method".
If you want to change this, click on "Change payment method". There you select the desired payment method, to confirm click on "Change" and your new payment method will be saved.
For Klarna related questions we kindly ask you to contact Klarna directly to get best possible support. You can find Klarna contact information here: https://www.klarna.com/uk/customer-service/.
In general, our products are true to size. Should you still have questions about a particular item, you will find on the product pages measurement tables with the appropriate sizes. The sizes are always given in EU sizes.
If you have any questions, please feel free to contact our customer service at email@example.com / +49 (0) 5492 41779-0.
No, unfortunately it’s not possible to reserve products on our site. Even if you put a product in your cart, it does not mean that it is automatically reserved for you.
If you have any questions about our products or the estimated time of when a product will be back in stock, please contact us! We are always happy to help.
To redeem a voucher with us, please place the desired goods in the shopping cart. You can then enter your voucher code via the orange "Checkout" button and then confirm by clicking on the black tick.
If this is not the case, please contact our customer service by email at firstname.lastname@example.org or by phone on 05492 41779-0 to check the validity of the voucher code.
If you add a gift card as payment for your order we will use all the money available on that gift card. If the order amount is higher than the available gift card balance you can pay the remaining amount with our normal payment methods.
Gift certificates can only be redeemed before the order process is completed. Unfortunately, a subsequent settlement is not possible. In individual cases you are welcome to contact us.