Complaints

 

We set high value on the quality of our products and want you to be satisfied with all our items. If, despite our strict monitoring, a product does not come up to your expectations or is defective in any way, we would like to apologise in advance.

In order to have your customer request checked, please do not send the item to us, but contact your local retailer first.
As a wholesale company, we do not sell directly to customers – complaints are therefore handled by the retailer where you purchased your Schockemöhle Sports item. The dealer will then contact us and will take care of your inquiry or complaint.

For a quick and uncomplicated process, it helps your retailer and us if you provide us with additional details, such as date of purchase, ideally the sales receipt and a description of the defect.

Many Thanks.